One of our goals is to help you reach the maximum value from the Adaptive Insights and BlackLine solutions so you can continue to focus on the initiatives that matter most to your organization. Our highly-qualified team of experts are ready to help you troubleshoot and solve issues quickly and efficiently.
We provide two support options so you can choose the level of service that best meets your business needs.
Standard Support is complimentary and available to all customers. With Standard Support, you will receive:
- Phone and email support
- Unlimited ticket submissions
- Guaranteed response time of less than 4 hours on business days, M-F 6:00am-6:00pm PT
- 24/7 access to the Adaptive Insights and BlackLine Knowledge Base portals to browse videos, best practices articles, tips & tricks, and more
- Real-time application and security monitoring from Adaptive Insights and BlackLine
Premium Support plans are available for purchase for an additional fee. With Premium Support, you will receive all of the benefits of Standard Support plus:
- Assigned elite technical support specialist
- Guaranteed response time of less than 2 hours on business days, M-F 6:00am-6:00pm PT
- Priority phone support access